The Nigeria Electricity Regulatory Commission (NERC) has slapped a hefty N200 million fine on the Abuja Electricity Distribution Company (AEDC) for flouting the newly implemented tariff guidelines. The regulatory body has instructed an immediate reimbursement to customers who were overcharged.
In an official statement released by NERC, it confirms taking punitive measures against AEDC for failing to adhere to the Supplementary Order accompanying the April 2024 Multi-Year Tariff Order.
The statement emphasizes that this decision comes after thorough scrutiny and customer feedback, exposing AEDC’s indiscriminate application of the new tariff across all customer categories, contrary to the prescribed guidelines aimed at ensuring fair billing practices.
NERC mandates AEDC to promptly reimburse customers falling within Bands B, C, D, and E who were erroneously billed above the permissible thresholds as outlined in the order.
The commission specifies that reimbursement should be facilitated by providing affected customers with the remaining balance of customer tokens, calculated at the appropriate rates. All reimbursements are to be completed by April 11, 2024.
Additionally, AEDC is directed to settle the N200 million fine for its blatant disregard of the regulatory order and furnish evidence of compliance to NERC by April 12, 2024.
The statement underscores NERC’s unwavering commitment to safeguarding consumer rights and promoting fairness within the nation’s electricity sector.
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